When something fails, Trace.Space shows a red notification in the top right with the message and a code, for example Export failed. Please try again later. (code: 5003). A few errors send you to a full page instead. The tables below list the messages you can meet, grouped by area. Use the code to find yours quickly, and include it if you contact support.
Sign-in and session
Message | Code | What it means | What to do |
The link you're trying to access has expired | 3012 | A magic link is valid for 30 minutes. | Request a new link from the sign-in page. |
The link you're trying to access has already been used | 3011 | Each magic link signs you in once. | Request a new link. |
The link you're trying to access was requested from a different browser | 3010 | Magic links only work in the browser that requested them. | Open the link in the same browser, or request a new one there. |
The link you're trying to access couldn't be found | 3009 | The link is incomplete or was altered by an email client. | Request a new link and click it directly in the email. |
Failed to issue magic link | 3008 | Trace.Space could not create the link. | Try again in a minute; if it persists, contact support. |
Failed to send email | 1003 | The sign-in or invitation email could not be sent. | Check the address and try again. |
Your session has expired. Please log in again. | 1013 | Your 30-day session ended. | Sign in again. |
Your session is invalid. Please log in again. | 1014 | The session token is no longer valid, for example after a sign-out elsewhere. | Sign in again. |
Authentication failed | 5006 | The sign-in with Google, Microsoft, GitHub or SSO did not complete. | Try again; for SSO, ask an org admin to check the configuration. |
User is suspended | 3019 | An admin suspended your account. | Ask an org admin to unsuspend you. |
User with email not found | 3018 | No account matches the address entered. | Check the spelling, or ask to be invited. |
No organizations found | 300301 | Your account belongs to no organization. | Ask an org admin to invite you. |
Organization and permissions
Message | Code | What it means | What to do |
Insufficient permissions | 3007 | Your user groups do not allow this action on this item or page. | Ask an org admin for a higher access level. |
Organization access denied | 1012 | You are not allowed into this organization. | Switch to an organization you belong to, or ask for an invitation. |
Organization mismatch - access denied | 3004 | The link points to an organization other than the one you are signed into. | Switch organization and open the link again. |
Organization not found | 3003 | The organization in the address does not exist. | Check the address. |
User is not part of Organization. You may have been removed or suspended from the Organization which you are trying to access! | 3002 | Your membership of this organization ended. | Contact an org admin of that organization. |
User already joined the organization | 3005 | The invited address already belongs to a member. | Nothing to do; the person can sign in. |
Cannot suspend last admin | 3021 | Every organization needs at least one org admin. | Make another member an org admin first. |
You need to be a participant to access this review. Please contact the creator of this review to request access. | 2027 | Reviews are visible to their participants only. | Ask the review's creator, whose email is shown, to add you. |
Items, traces and filters
Message | Code | What it means | What to do |
Item Not Found. Check the provided id, name or other identifier | 1001 | The item does not exist, was deleted, or is outside your access. | Check the link; look for the item under deleted items in the table view. |
Not found | 1010 | The page or object no longer exists. | Go back and refresh. |
Related item not found | 2015 | The other end of a trace or mention is missing. | Refresh; the related item may have been deleted. |
Type not found | 1007 | The item type no longer exists. | Pick another type. |
Type is deactivated | 1009 | The item type was deactivated by an admin, so new items cannot use it. | Choose an active type, or ask an admin to reactivate it. |
Picklist not found | 1008 | The picklist behind an attribute was removed. | Ask an admin to check the item type's attributes. |
Identifier must be 2-8 characters, using a-Z, 0-9 | 2005 | An item type's short ID prefix is invalid. | Use two to eight letters or digits. |
Name already exists | 2006 | Another item type, attribute, filter or provider has this name. | Choose a different name. |
Value already exists | 2008 | A picklist option with this value already exists. | Choose a different value. |
Tracing an Item to itself is not allowed | 2019 | The source and target of a trace are the same item. | Pick a different target. |
Item cannot be its own parent - Targets and Sources must be distinct | 2020 | You tried to move an item under itself. | Choose another parent. |
Must have at least one parent | 2011 | An item cannot be removed from every parent. | Move it instead of removing the last parent. |
Item doesn't have the expected trace | 2004 | The trace you acted on no longer exists. | Refresh the item. |
Comment not found | 2009 | The comment was deleted. | Refresh. |
Unsupported filter operation | 2017 | The filter uses an operator this attribute does not support. | Change the operator in the filter. |
Unsupported value type for filter | 2018 | The filter value does not fit the attribute type. | Enter a value of the right kind, for example a number for a number attribute. |
Invalid Query Parameters Error - check the provided query parameters | 1002 | A filter or page address contains invalid parameters. | Rebuild the filter from the filter picker rather than editing the address. |
Import, files and export
Message | Code | What it means | What to do |
Unsupported file type | 1006 | The file is not one of the accepted formats. | Import .docx, .reqif or .csv; upload images or videos in the editor. |
File extension/content type mismatch | 1005 | The extension does not match the file's contents. | Save the file in the right format from its own application. |
Bad request - items' ids must be unique! | 2001 | A ReqIF file or API request contains duplicate item identifiers. | Fix the identifiers at the source and import again. |
Export failed. Please try again later. | 5003 | The export could not be generated. | Try again; contact support if it keeps failing. |
Missing configuration | 1004 | A feature needs a setting that is not present in your deployment. | Contact support or your system administrator. |
AI
Message | Code | What it means | What to do |
AI request rate limit exceeded. Wait a moment before trying again. | 5028 | Too many requests reached the model in a short time. | Wait and retry. |
No AI model enabled. Contact your admin. | 5521 | No default model, or its provider is disabled. | An org admin enables a model and sets it as default under AI Providers. |
Authentication with AI provider failed. Check your API key and try again. | 5522 | The custom provider's API key was rejected. | An org admin replaces the key. |
Failed to communicate with the AI provider. Check your API URL and try again. | 5523 | The provider's hosting URL cannot be reached. | An org admin checks the Hosting URL. |
A provider with this name already exists. Choose a different name. | 5515 | Provider names must be unique. | Rename the new provider. |
Integrations
Message | Code | What it means | What to do |
Missing Jira integration info | 3023 | The organization is not connected to Jira, or the connection was removed. | An org admin reconnects Jira under Organization settings > Integrations. |
Atlassian responded with no Jira info | 3024 | Atlassian accepted the connection but returned no site to link. | Check that the Atlassian account has access to at least one Jira site, then connect again. |
Auth provider not found | 5005 | The sign-in or integration provider in the request is unknown. | Try again from the sign-in page or the Integrations page. |
Anything else
Messages such as Failed server logic, Unexpected version or Error - something went wrong point to a problem on our side. Refresh the page and try once more. If it repeats, click Report error on the error page or email [email protected] with the code and what you were doing.