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Getting help

Janis Vavere avatar
Written by Janis Vavere
Updated over a year ago

We know sometimes documentation is not sufficient to solve your problems or to answer all your questions, and that's why we have made it as simple as possible to get help via several channels.

  1. Email

    Go to the settings menu by pressing the cog icon in the top left corner and click on "Help & feedback". This will automatically open your email client with our prefilled support address. Or if you prefer to not look around, just drop us a line at [email protected]
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  2. Live chat
    Click on the purple Intercom button in the bottom-left corner, select the Message tab, and hit the "Send us a message" button. Here you will be able to chat directly with someone from Trace.Space.

  3. Live support
    If your problem is not solved via one of the channels above we will reach out to you as soon as possible to schedule a live call.

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