Before you write in, three pages answer most questions on their own: the Frequently asked questions, the Glossary of the terms used across this help center, and What's new in Trace.Space, which lists every release and what it changed.
When the documentation does not answer your question, or you have found a bug or want to suggest an improvement, you can reach the Trace.Space team from inside the app or by email.
Chat from the app
Click Help at the bottom of the left sidebar, next to Invite. This opens the support chat, where you can send a message and get a reply from someone at Trace.Space. Use the same chat to report issues and give feedback; screenshots and a short description of what you expected help us respond faster. See Feedback and reporting issues for what to include.
The same chat also opens from the settings menu: click the gear icon at the top of the left sidebar and choose Help & feedback.
Write to [email protected]. Product feedback can also go to [email protected], which reaches the founding team directly.
Live support
If chat or email does not resolve your problem, the team will reach out to schedule a call.